nbajae Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how nbajae collects, uses, and protects your information.
1. Introduction and Overview
nbajae is a trusted online casino and sports betting platform in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy ("Policy") will inform you about what personal information nbajae collects about you, how that information is used, with whom it may be shared, and what steps we take to protect your information.
This policy applies to all services provided through the website https://nbajae.cam, mobile applications (if applicable), and our customer support channels. We are committed to protecting your privacy by following applicable data protection laws and best international practices.
Please read this policy carefully before using our services. If you have any questions, please contact us.
2. What Types of Information We Collect
nbajae collects various types of information. This information is mainly divided into two categories:
2.1 Identity and Contact Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National Identity Card (NID) or passport number (for KYC verification)
2.2 Financial and Transaction Information
To process deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
- Transaction history and amounts
- Deposit and withdrawal timestamps
- Bonus and reward related information
2.3 Technical and Usage Information
Our platform automatically collects the following information:
- IP address and device identifier
- Browser type and version
- Operating system
- Website visit time and duration
- Pages visited and gaming activity logs
- Login and logout records
3. How We Collect Information
nbajae collects your information in the following ways:
3.1 Information You Provide Directly
When you provide information to us directly — such as when registering an account, submitting documents for KYC verification, making a deposit or withdrawal, or contacting our customer support.
3.2 Automatic Collection
Technical information is collected automatically when you use our website and platform. This includes cookies, log files, web beacons, and similar tracking technologies.
3.3 Through Third Parties
In some cases we may collect information from third-party sources, such as payment processors and identity verification service providers.
4. Purpose of Using Information
nbajae uses your personal information for the following legitimate purposes:
4.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Keeping gaming and betting services active
- Processing deposits, withdrawals, and bonuses
- Organizing competitions and rewards
4.2 Security and Legal Compliance
- Preventing fraud, money laundering, and other illegal activities
- Managing KYC (Know Your Customer) and AML (Anti-Money Laundering) processes
- Fulfilling applicable legal obligations
- Ensuring account security
4.3 Responsible Gaming
- Monitoring gaming habits and identifying problematic behavior
- Implementing self-exclusion and limit-setting requests
- Providing responsible gaming tools and support
4.4 Communication and Customer Service
- Sending important account-related notifications
- Providing customer support
- Informing you about relevant promotions and offers (with your consent only)
- Notifying you about platform changes and updates
4.5 Service Improvement
- Analyzing and improving the user experience
- Improving platform performance and technical standards
- Assisting in the development of new products and services
5. Information Storage and Security
5.1 Security Measures
nbajae takes industry-standard technical and organizational measures to protect your personal information. Our security infrastructure includes:
- SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption
- Firewall Protection: Advanced firewall systems to prevent unauthorized access
- Data Encryption: Stored sensitive information is kept in an encrypted state
- Access Control: Strict role-based access control systems
- Security Monitoring: 24/7 system monitoring and incident response
5.2 Data Retention Period
Your personal information is stored according to the following policy:
- All information is retained while your account is active
- After an account is closed, certain information may be retained for a specified period due to legal obligations
- Financial transaction records are retained for the period required by applicable law
- When no longer needed, information is securely deleted or anonymized
6. Sharing Information with Third Parties
nbajae does not sell your personal information. However, we may share your information with third parties in the following circumstances:
6.1 Service Providers
Information may be shared with trusted third-party organizations that assist in operating our services, such as:
- Payment processors (bKash, Nagad, Rocket, Upay, banking institutions)
- Identity verification services
- IT infrastructure and cloud service providers
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, JILI, etc.)
All these partners operate under agreements consistent with our privacy policy.
6.2 Legal Obligations
We may disclose information to fulfill legal obligations in the following cases:
- Court orders or lawful requests from law enforcement agencies
- Anti-money laundering (AML) related reporting
- Assistance in fraud investigation and prevention
- Protection of nbajae's legal rights
6.3 Business Changes
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and ensure protection consistent with this policy.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored in your browser or device. We use cookies to ensure the proper functioning of the nbajae platform and to improve the user experience.
7.2 Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of the website — these cannot be disabled
- Functional Cookies: For remembering your preferences and settings (such as language selection and login status)
- Analytics Cookies: For analyzing and improving usage of our services
- Security Cookies: To prevent unauthorized access and fraud
7.3 Managing Cookies
You can control or delete cookies through your browser settings. However, disabling essential cookies may interfere with some important functions of the website.
8. Your Rights
nbajae respects your right to protect your information. You have the following rights:
8.1 Right to Access Information
You can request to know what information nbajae stores about you at any time. We will provide the information within a reasonable time after verifying your identity.
8.2 Right to Correct Information
If the information we hold about you is incorrect or incomplete, you can request a correction. You can also update most of your account profile information directly yourself.
8.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, we may be required to retain some information due to legal obligations or our legitimate business interests.
8.4 Right to Opt Out of Marketing Communications
You can opt out of our promotional communications at any time. Essential notifications related to account services will continue to be sent.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our customer service via live chat or by email at [email protected]. We will respond to your request within 30 business days.
9. Protection of Minors
nbajae's services are for persons aged 21 or older only. We do not intentionally collect personal information from anyone under the age of 21.
We verify age during the registration process. If we discover that a minor is using our services, we will immediately close that account and delete all collected information.
Parents are requested to regularly monitor whether their children are accessing this platform. Contact us regarding any concerns.
10. Changes to the Privacy Policy
nbajae may update this privacy policy from time to time. Changes may be made in the following circumstances:
- When new services or products are launched
- When applicable laws or regulations change
- When technological changes require it
- To further improve user protection
Before any significant changes, we will notify you by email or by a notice on the platform. The updated policy will take effect from the date it is published.
We advise you to visit this page regularly and keep yourself updated with the latest version. If you continue to use the platform after the updated policy takes effect, that will be considered acceptance of the updated policy.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
11.1 Contact Methods
- Live Chat: Our customer service team is available 24/7 and always ready to assist in Bengali
- Email: [email protected] — we generally respond within 2 business days
11.2 Complaint Resolution Process
After receiving your complaint, we will:
- Acknowledge receipt of the complaint
- Investigate the matter properly
- Inform you of our decision within 30 business days
- Take any necessary corrective action
Your privacy is our highest priority. Do not hesitate to contact us regarding any concerns.